Please ensure that you have correctly entered your shipping information. The Tooth Fairy takes no responsibility for parcels that don't get delivered due to incorrect shipping information. 

Order Fulfilment 
Processing and fulfilment of your order is 1-7 business days depending on your order. If you believe that there is an issue with your order we will do what we can to help resolve the matter. You are required to contact us within 48 days of the parcel being delivered. The Tooth Fairy takes photos of all orders upon packing as proof of products. We only use person-to-person delivery services (i.e. where the recipient must sign for the delivery) to ensure that orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recipient.

Shipping Times
Shipping time frames are estimates only. Once your order is received by the shipping company, The Tooth Fairy has no control and takes no responsibility for the delivery of your order. Shipping estimates DO NOT include order fulfilment times. No cover is provided if the parcel is lost in transit. 

 

Please allow 1-7 business days for handling, then add postage time as follows:

New Zealand (shipped via NZ Post):

Standard Shipping: 2-7 business days

Rural Shipping: 5-15 business days

 

International (shipped via DHL):

Standard Shipping is: 10-30 business days 

Express Shipping is: 7-14 business days

 

Custom Duties and Taxes
The Tooth Fairy is only responsible for shipping the product to the customer. The customer is responsible for paying any import fees, duties, import costs etc to the courier/shipping company if required.

Each country has their own rules and regulations. Some shipping carriers charge additional fees upon delivery. If the customer denies or refuses to pay the fees on delivery your order will be abandoned. The Tooth Fairy takes no responsibility for paying duties/taxes/fees and will not take responsibility for any abandoned orders.

If your order gets returned to the sender due to your parcel not being picked up or duties paid it can take up to 3 months for the parcel to arrive back to us. No refunds or extra shipments will be made.